Refund policy

At Vura, we want you to love your lightweight, comfortable footwear. If the fit isn't quite right or you need a different size or style, we are here to help you process an exchange or return seamlessly.

1. Window & Timelines

  • Return & Exchange Window: You have 7 days from the date of delivery to submit a request for an exchange or return.
  • Damaged or Incorrect Items: Any package arriving damaged, defective, or missing items must be reported within 24 hours of delivery along with unboxing photos or a video.

2. Exchanges (Free Shipping)

We want to make sure you get the perfect fit!
  • Cost: 100% FREE. Vura will cover all courier and return shipping charges for exchange requests.
  • Condition: Items must be unworn, undamaged, and in their original packaging.

3. Returns & Refunds

If you prefer to return your product for a refund, please review our return guidelines:
  • Courier Charges: For return orders, the customer pays the courier/shipping charges.
  • Mandatory Seal Lock: The product must have its Seal Lock for a return request to be approved by our Quality Control (QC) team.
  • Refund Process: Once your returned item passes the QC inspection and is approved by our team, your refund will be processed back to your original payment method within 3–5 business days.

4. How to Request an Exchange or Return

  1. Contact our customer support team at connect@vurafashion.in within 7 days of receiving your package.
  2. Provide your Order ID, product photos, and specify whether you are requesting an Exchange or a Return.
  3. Our team will share the step-by-step instructions for handing over or shipping the parcel back to us.